Free shipping for orders over 100€

Refund and Returns Policy

Shipping returns

Shipping and Return Policy for Paniikki Oy:

Thank you for choosing Paniikki Oy as your preferred supplier. We strive to provide you with excellent products and services. To ensure transparency and a seamless shopping experience, we have outlined our shipping and return policy below:

Shipping Policy:

Processing and Delivery Time:

We aim to process and dispatch all orders within 2 business days of receiving payment confirmation. However, please allow up to 5 business days during peak seasons or unforeseen circumstances. Once your order has been shipped, the estimated delivery time will vary depending on your location and the shipping method selected during checkout.

Shipping Methods and Carriers:

We offer various shipping methods to cater to your preferences and needs. The available options will be displayed during the checkout process. The carriers we work with are reputable and reliable, ensuring the safe and timely delivery of your order.

Shipping Charges:

Shipping charges will be calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

International Shipping:

We offer international shipping to select countries. Please note that customs duties, taxes, and other fees may apply upon arrival in your country. These additional charges are the responsibility of the customer. Please check with your local customs office for more information.


Refunds and Exchanges:

Refunds: If you are eligible for a refund, we will initiate the reimbursement to the original payment method used during the purchase. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your financial institution’s processing time.

Exchanges: If you prefer to exchange the item for another product, please indicate your desired replacement when initiating the return. The availability of the requested item will be confirmed, and we will arrange for the exchange once the returned item is received and verified.

Please note that certain items, such as perishable goods, personalized items, and hygiene products, may not be eligible for return due to safety and hygiene reasons. The specific details regarding eligibility and exceptions will be clearly mentioned on the product page.

For any further inquiries or assistance regarding our shipping and return policy, please contact our customer support team. We are here to assist you and provide any additional information you may require. Our team is dedicated to ensuring your satisfaction and will be happy to address any concerns or questions you may have.

Please note that this shipping and return policy applies to purchases made directly through our website or authorized channels. If you have purchased our products through a third-party retailer, please refer to their respective shipping and return policies.

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At Paniikki Oy, we are committed to providing high-quality products and excellent customer service. We appreciate your trust in our company and look forward to serving you.
Hallainvuorentie, Helsinki 00920